UTILIZING FUZZY AHP TO EVALUATE MAIN DIMENSIONS OF BUSINESS PROCESS REENGINEERING

 

Ali Asghar Anvary Rostamy, Farideh Bakhshitakanlou, Meisam Shaverdi, Behnam Amiri

 

Abstract

 

The goal of business process reengineering (BPR) is to achieve dramatic improvements in business measures of performance by radically changing the process design. The aim of this study is developing a fuzzy model to evaluate of the BPR dimensions taking subjective judgments of decision makers into consideration. Proposed approach is based on Fuzzy Analytic Hierarchy Process (FAHP) method. Drawing on the four dimensions of BPR, this research first summarized the evaluation indexes synthesized from the literature relating to BPR. Then, for screening these subcategories, 11 subcategories fit for BPR evaluation were selected through expert questionnaires. FAHP method is used in determining the weights of the criteria by decision makers. Result of paper shows that organizational culture is the most important dimension of business process reengineering while BPR is implemented.

 

Lecture Notes in Management Science (2011) Vol. 3: 453-466

3rd International Conference on Applied Operational Research, Proceedings

© Tadbir Operational Research Group Ltd. All rights reserved.

www.tadbir.ca

 

ISSN 2008-0050 (Print)

ISSN 1927-0097 (Online)

 

ARTICLE OUTLINE

 

·         Introduction

·         Fuzzy Analytic Hierarchy Process (FAHP)

·         Literature Review Of FAHP

·         Business Process Reengineering (BPR)

·         The Application

·         Data Collection And Analysis

·         Ranking Dimensions Of BPR

·         Conclusion

·         References

 

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